NOKIA, HISENSE, ACER TAOBAO FLAGSHIP STORES RE-OPERATIONAL

AsiaInfo Services
07-05-2011
Nokia, Hisense, Acer Taobao Flagship Stores Re-operational

BEIJING, Jul 05, 2011 (SinoCast Daily Business Beat via COMTEX) -- The official flagship stores of Nokia and Hisense TV have been available for normal access on Taobao.com, the global largest B2B website.

However, days earlier, the flagship stores of several companies were not available for service. This is due to that the after-sale service of these stores has not reached the requirements, explained Taobao.

Previously, media said Taobao Mall had shut down tens of flagship stores, including Nokia, Hisense TV, Supor, Joyoung, Acer and other well-known companies because the rate of disputes and refunds of these stores was too high to seriously affect clients' experience. At the end of last weekend, several stores indeed were not available for service.

Yesterday, Taobao announced that, since this March, Taobao Mall, to improve the after-sale service level of settled merchants, has started establishing a reminder and warning mechanism for the after-sale service of merchants, specifying that if the service level of a merchant is still lower the required standard for a period, it will suspend business and re-operate after completing disposal of existing complaints of consumers.

Source: www.bjd.com.cn (July 05, 2011)

KEYWORD: BEIJING INDUSTRY KEYWORD: Internet & Online Services & Media SUBJECT CODE: Internet & Online Services
E-commerce
SinoCast China Business Daily news
flagship store
compliant
after-sale service
customer experience
merchant

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